Hand in Hand
13 weeks | Service Design, UI/UX
in collaboration with Givson Ong & Wenkang Lim
Role: UI/UX
Sustainable medical equipment reuse & donation program for Tang Tock Seng Hospital
Hand in Hand is a sustainable equipment reuse and donation program developed for and in collaboration with Tan Tock Seng Hospital's Community Health Team (TTSH CHT). It consists of an educational pamphlet, onboarding website, and backend inventory system for CHT staff. The program is being used in TTSH across multiple departments currently.
Making the TTSH Community Health Team (CHT) more sustainable
CHT only produces essential waste.
The TTSH Community Health Team (CHT) provides at-home patient care following discharge from the hospital. This leads them to produce only essential waste and use little resources.
However, CHT patients have medication surplus and disused medical equipment that go to waste.
Discovered through co-working workshop with nurses and clinicians
How might we encourage donations from patients while optimizing clinicians’ workload?
What’s needed
Interviewing CHT nurses/clinicians, patients, and caregivers
SERVICE BLUEPRINTUnderstanding the CHT structure & touchpoints
PROTOTYPINGMy main role was to develop the website & on-boarding process for patients & caregivers
“It’s too much information”
Through rounds of testing, we found accessibility matters for a mostly elderly patient population.
We stripped back our touchpoints to provide only meaningful information.
“Is this just more work for us?”
Clinicians were concerned that the website would lead to unusable items being donated.
We developed simple guidelines for donations & a pre-screening form to nudge patients to make thoughtful donations.
Meet Hand in Hand
Hand in Hand is a service system in 3 parts
Educate
Educational pamphlets about the reuse program are given to patients upon discharge by CHT
The pamphlets are translated in all 4 national languages of Singapore to ensure comprehesion by all patients.
Donate
Actionable avenues are then provided to patients through a simple website
Simple donation guidelines to pre-screen items & reduce CHT workload
Proper disposal directions for undonateable items, minimizing poor waste mangement
Step by step essential touchpoints & information for aging patient population
Built on WIX for quick deployment by CHT
Reuse
Spreadsheet based inventory and matching system on the backend for CHT clinicians
Streamlined identification & sorting of donations
Requests reviewed by clinicians
Not fully automated but supports clinician’s decision making as they feel they know patients the best
Encourages patients to store items at home to reduce clutter at TTSH
Built on Airtable for quick deployment by CHT
Feedback from the community
Patients resonated with the clear avenue towards helping both themselves and others and pointed to the sensitive nature of donation and the program because it often comes after a death.
